Privacy Policy

1. Introduction

MONARCH SOLUTIONS SRL ("we", "us", or "our") operates SendyScale (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our Service, we may collect:

• Name and email address
• Account credentials
• Billing information (processed securely via Stripe)
• Company/organization name
• AWS SES credentials (encrypted at rest)

2.2 Usage Data

We automatically collect certain information when you use our Service:

• IP address and browser type
• Pages visited and features used
• Time and date of visits
• Device information
• Campaign and email performance metrics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information. This includes:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Google Analytics and Datafast for understanding usage patterns
• Preference Cookies: To remember your settings and preferences

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Processing transactions and sending related information
• Sending administrative information (updates, security alerts)
• Responding to inquiries and providing customer support
• Analyzing usage to improve our Service
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Storage and Security

Your data is stored and processed in the European Union (EU). We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure credential storage for AWS integrations

5. Third-Party Services

We use the following third-party services that may collect information:

• Stripe: Payment processing (PCI-DSS compliant)
• Google Analytics: Website analytics
• Datafast: Usage analytics
• AWS: Cloud infrastructure and email sending (via your SES account)
• Google reCAPTCHA: Spam protection on forms

Each third-party service has its own privacy policy governing the use of your information.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at support@sendyscale.com

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@sendyscale.com
• Address: Str. Moara De Vant 459, Bl. C2, Ap. 11, Cod 700376, Iasi, Romania