Refund Policy

14-Day Money-Back Guarantee

We want you to be completely satisfied with SendyScale. That's why we offer a 14-day money-back guarantee on our platform purchase.

Eligible for Refund

To be eligible for a refund:

• Your request must be made within 14 days of the original purchase
• You must provide the email address used for the purchase
• You must provide a reason for the refund (helps us improve)

Not Eligible for Refund

The following are also not eligible for refunds:

• Done-For-You (DFY) setup and migration services
• Custom development or consulting services
• Requests made after the 14-day period
• Accounts terminated for Terms of Service violations
• AWS SES costs (billed directly by Amazon)

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@sendyscale.com
2. Include "Refund Request" in the subject line
3. Provide the email address used for your purchase
4. Include your reason for requesting a refund

Refund Processing

Once we receive your refund request:

• We will review your request within 2 business days
• If approved, the refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days, depending on your bank
• Your account access will be revoked upon refund processing

Questions?

If you have any questions about our refund policy, please contact us:

• Email: support@sendyscale.com